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Health and hygiene protocols
Protocols in our facilities
- All facilities are disinfected daily
- You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
- Protective screens in customer service areas
- The lifts can only be used by 2 people at a time, at most
- Disinfectant carpets at the hotel’s entrance
- Some service and facilities may remain closed for health safety reasons
- Safety distance will be marked
- Disinfectant and cleaning products used in our hotel will be those approved by the Ministry of Health
- Our staff will disinfect their hands frequently
- Room keys will be disinfected before handing them over
- Rugs have been removed from all rooms
- Towels and bed linen are washed at high temperature
- TV remote control and telephone are sterilised daily in all rooms
- Remote controls are wrapped in plastic that will be changed regularly
- Open or foot-operated waste bins lined with a bag
- Vent filters are cleaned regularly
Protocols for guests
- Wearing masks is compulsory
- They will find hand sanitiser in the common areas
- Insofar as possible, payments should be done by credit card
- POS systems will be disinfected regularly
- Mobile phone door entry system
Protocols for our employees
- All members of staff know the new health and safety measures
- Our staff will wear masks at all times
- Staff uniforms are washed and disinfected daily
- Daily control of the state of health of all employees
Catering protocols
- The hotel will offer take-away meals
- The number of people will be controlled to avoid overcrowding
- QR-Code digital menus
- Tables will be separated to comply with safety distance
- We will use tablecloths and napkins washed at high temperature for each client